Pre-launch · nothing is on sale yet
Write to us and a person will write back.
There is no booking engine behind this page, and there will not be one until a journey is genuinely confirmed. What there is: a short form, three different routes depending on why you are here, and an email address that reaches a human being within two working days.
Register interest, or ask us anything
Every field except the message is short. The more you tell us about which journeys interest you and roughly when you could travel, the more useful our reply is — and the better we can judge which routes to contract first.
After you press send
What actually happens next
No autoresponder sequence, no sales call. This is the whole process, and it is short because there is not much to sell yet.
- It arrives in one inbox. The form goes to a single address that two people read. Nothing is routed through a sales tool and nothing scores you as a lead.
- A person replies within two working days. If it takes longer than that, something has gone wrong and you should chase us at hello@rihlaya.com.
- The reply is specific. Where the journey you asked about has got to, what is still unsigned, and an honest date by which we expect to know. If we cannot answer something, we say so rather than filling the gap.
- You go on the list for that route — and only that route. When it is confirmed, you hear first, with the leader named, the houses listed and the costing published. Registering is not a booking and takes no deposit.
- You can leave at any point. One line by email removes you from everything, and we delete what we hold.
Response times, plainly
- Traveller enquiriesWithin 2 working days
- Private & family quotesWithin 5 working days
- Institutional proposalsWithin 10 working days
- Guides, hosts and housesWithin 2 weeks
We work European hours, Monday to Friday. A message sent on Friday evening is answered early the following week, not at midnight to look keen.
Straight about what we are
Rihlaya is a pre-launch company. No journey has departed, no traveller has paid us, and the first season is being contracted now. Nothing on this site is a booking, and no price here is a live quotation until it appears on a confirmed journey page with the leader and the houses named.
Client money bonding is being put in place before any deposit is taken. When it is, the details will be published here rather than buried in terms.